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Select State

What state is your account in?
Indiana
Ohio

Natural Gas Leak

Natural gas, in its purest form, has no smell. However, Vectren adds a very distinct odorant to the gas, called mercaptan, that smells like rotten eggs or sulfur, whereby detecting a leak is very easy. Beyond the smell, signs of an outdoor gas leak can include patches of dead grass or vegetation, blowing dirt, bubbling water or a hissing sound.

In the event a gas leak is detected inside of a home or business:
  • Leave the home or business of the gas leak immediately, as well as areas where the odor of gas is noticeable.
  • Do not use the phone or a cell phone while in the building. If you notice the leak while talking on the phone, do not hang up.
  • Do not turn any lights, appliances or any electrical sources on or off.
  • Do not light matches.
  • Do not open or close windows.
  • Do not start a vehicle if it's parked in a garage that's attached to the home/business of the suspected leak nor utilize an automatic garage door opener upon exiting.
  • Call Vectren at 1-800-227-1376 from somewhere other than the location of the gas leak.
In the event a gas line has been struck or ruptured outside of a home or business:
  • Leave the area of the gas leak immediately, as well as areas where the odor of gas is noticeable.
  • Do not attempt to re-start or move powered equipment.
  • Call Vectren at 1-800-227-1376 from somewhere other than the location of the gas leak. The party responsible for the damage to the gas line should also call 911 and report the incident to police and/or fire officials.
  • Alert neighboring property owners of the potential leak.
  • Remain in a safe area until emergency personnel arrive and do not enter the home/business or neighboring premises.
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