Frequently Asked Questions
Will there be any interruption in my gas service?
At some point, the gas to your home will have to be turned off for a short period of time (usually less than four hours). An appointment will be made with you prior to any interruption.
Does the gas service line in my property have to be replaced?
Yes, unless the service line was recently replaced with plastic pipe and the meter is located outside your home.
If my meter is moved outside, where will it be located?
In most cases, the meter will be located on the side of the home near the front of the residence. Vectren also will attempt to keep the meter outside of any fenced areas.
Who should I contact to set an appointment for work at my property?
There is no need to contact anyone. A Vectren representative will contact you to schedule work.
Do I need to be at home when the work is being done?
No, but you may have to coordinate with a Vectren representative to gain access to your property to perform service work, including relighting your natural gas appliances.
Will traffic be blocked on my street?
Yes. There may be times equipment will temporarily block the street, but crews will be present to move it to allow you to pass.
Will this project affect my yard/landscape, street or sidewalks?
Possibly - depending on the work required and the location of the new gas main. Prior to beginning, your yard will be assessed to aid in performing the proper restoration upon completion. Weather permitting, restoration is completed as soon as feasible after the completion of the job.
What action do I take if I'm not the property owner?
Please forward this information to the property owner. An appointment will still need to be made with you to coordinate the work at your residence.
Download the informational brochure for more information.