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Select State

What state is your account in?
Indiana
Ohio

Fraud/Scam Alert


Utility customers are periodically targets for scams and fraudulent activity. If you suspect or experience a scam or fraudulent activity associated with your Vectren account, contact us at 1-800-227-1376 as well as local law enforcement.

Protect yourself from this type of fraudulent activity by understanding Vectren's payment policies and procedures.
  • Vectren may call you to discuss your account, but will validate the call with information only you and Vectren should know about your account.
  • Vectren customers who have delinquent accounts receive advanced written notifications from the company prior to service disconnection. We will never give only one notification hours before disconnection for delinquency.
  • Vectren never asks customers with a delinquent account to make immediate payment with a prepaid debit card in order to avoid service disconnection.
  • If at any time you are not confident a representative is a legitimate Vectren representative or employee, call Vectren at 1-800-227-1376 for verification.
  • Protect your personal information – birthday, Social Security number, Vectren account number, bank account number, etc.
The Better Business Bureau lists active scams on its website, making it a good source for verification as well.


What if you have fallen victim to a prepaid debit card scam?

If you quickly learn that you have fallen victim to a scam involving a prepaid debit card, MoneyPak/Green Dot has launched a new online tool that allows you to go online and request a refund of the funds that were loaded onto the card.

As long as the scammer hasn't already cashed the card, you can request a refund online and MoneyPak will mail a check for the request amount back within 7-10 business days.

When using the online tool, be prepared to enter:
  • First and last name
  • Address for refund
  • Phone number
  • Reason for refund
For more information visit www.moneypak.com.
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