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Simplify Your Life with Auto Pay (Automatic Monthly Payments) |
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Auto Pay is a billing program that allows
you to pay your energy bill on time, every time, without writing checks, licking envelopes
or running to the post office. With Auto Pay, your energy bill is automatically deducted from your
checking account on its due date.
Auto Pay is a free service offered to Vectren Energy Delivery customers! |
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How does the Auto Pay Plan work? |
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You will need to provide us with your bank account information when you enroll in Auto Pay. Then, we will debit your energy bill
amount directly from your bank account automatically each month. It can take a bank or financial institution up to two (2) billing
cycles to enroll a customer in Auto Pay. You will know the Auto Pay option has taken effect when "Your account is being drafted for the amount due" appears on your bill. Please note: It can take a bank or financial institution up to
two (2) billing cycles to enroll a customer in Auto Pay.
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How do I participate? |
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If you already have a Vectren online account, just login to that account, go to
Manage My Billing And Payment Options and sign up for Auto Pay.
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You can also call a Customer Service Specialist at
1-800-227-1376 from 7:00am - 7:00pm M-F for more information.
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Still have questions about how Auto Pay works? |
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Check out the Auto Pay Questions and Answers featured below. |
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Will I still receive a Vectren Energy Delivery paper bill in the mail? |
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Yes. |
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Can I enroll in Auto Pay if I participate in the Budget Bill Program? |
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Yes. If you are participating in the Budget Bill Program, your Budget Bill amount will be deducted from your account each month.
If you have a credit during your adjustment month, the credit will be spread over the next 12 months. |
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What if I have a question about my bill? |
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If you have any questions about your bill, simply contact a
Customer Service Specialist. |
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What if there isn't enough money in my checking account? |
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It is important that you maintain an account balance sufficient to cover your utility bill. If there is not enough money in your
checking account to cover the amount of your bill, your bank will notify us and it will be handled in the same manner as an
insufficient funds check. |
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How can I discontinue Auto Pay? |
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You can cancel Auto Pay online by simply visiting Manage My Account
and updating your Payment Options. |
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What happens if I move? |
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If you are staying in the Vectren Energy Delivery service territory, you can keep using Auto Pay when you
Transfer Service. If you are
moving out of our service territory and establishing a new checking or savings account, we will remove you
from Auto Pay before your final bill is created. The automatic deduction will still occur on your final bill
unless specifically requested.
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