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What is a Vectren eBill? |
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Each month you will receive an e-mail from Vectren Energy Delivery notifying
you that your eBill is ready to be viewed online. This e-mail message will feature a link that,
when clicked, takes you directly to the Manage My Account section on Vectren.com. From here, you
can view your current bill and pay it online with ePay |
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How do I participate? |
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You must first register with Vectren.com to enroll in eBill. If you do not have any online account,
click here to register. You will need your Vectren account number.
If you already have a Vectren online account, just go to
Billing And Payment Options and enroll in eBill.
Please note, when you enroll in eBill you should receive an e-mail every billing cycle around the
same date each month. If you do not receive your eBill it is possible that your spam filter may be
deleting the file. If you do not receive a monthly eBill, please contact Vectren at 1-800-227-1376
immediately to avoid receiving a disconnect notice for non-payment. Bills with a Disconnect Notice
are sent only via paper method to comply with regulatory guidance
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How will I know if I've been approved for an eBill? |
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After you have enrolled, Vectren will send a confirmation e-mail to the e-mail address listed
on your enrollment form. This e-mail confirmation will state that your enrollment has been
successfully processed and will verify your chosen e-mail address. |
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Will I still receive a bill through the mail? |
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After you have received the Vectren eBill confirmation e-mail, you will receive one last
paper bill in addition to the eBill. The paper bill will have a message confirming your current e-mail
address. All future bills will be electronic unless the bill includes a Disconnect Notice. |
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What if my e-mail address changes? |
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Visit Vectren.com, click on Access Online Account in the top
navigation bar and then select Billing
and Payment Options. From there, you can update your e-mail address. |
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How are payments made? |
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You can pay your bill online using ePay. With ePay, you can have your bill amount deducted
from you checking or savings account. Also, payments still can be made by mailing in your check. Please
be sure to include your Vectren Energy Delivery account number on the memo line of your check to ensure
timely and accurate posting. |
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How can I discontinue eBill? |
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You can cancel eBill by simply visiting Vectren.com and clicking on
Access Online Account
in the top navigation bar then select Billing and Payment Options. |
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What happens if I move? |
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If you stay in the Vectren Energy Delivery service territory, you can continue receiving
an eBill. Visit Vectren.com and click on
Transfer Service. |
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