Privacy and Security Policy
Information Collection and Use
Vectren collects information from our users at several
different points on our web site. We do this in a secure
fashion to understand how to better serve our customers.
Vectren is the sole owner of the information collected on
this site. We will not sell, share, or rent this information collected on this site
to others in ways different from what is disclosed in this
The information contained in your e-mail or communication will be used
to access customer services, respond to or communicate with you, address issues
you identify, further improve this web site, or forward your e-mail or communication
to another agency or entity for appropriate action. Information received by Vectren
from your communication with this web site, including your e-mail address, is not
collected for commercial marketing purposes.
We require Vectren customers to register so that we may create
unique user ID and password (login) information. Residential and business
customers may create their username and password, which allows
them to gain access to their personal, protected account information.
During registration users must submit their contact and account
information (such as name, email address and utility account number).
This information is used to contact
users about the services on our site for which they have expressed
interest so that we may complete their requests.
Correction/Updating Personal Information:
If a user's personally identifiable information changes
(such as your phone number), or if a user no longer desires our
service, we will provide assistance to correct, update or remove
that user's personal data provided to us. This can be done on the
manage profile page or by emailing a
Vectren Customer Service Specialist.
We request information from the user on our order form.
A user must provide contact information (like name and service address)
and financial information (like bank account information).
This information is used for billing purposes and to fill customer's request.
If a request cannot be processed correctly, this contact information is
necessary to contact the user.
This web site takes every precaution to protect our users'
information. When users submit sensitive information via
the web site, the information is protected both online and
Our registration/order form may ask users to enter sensitive
information (such as bank account information and/or social
security number), that information is encrypted and is protected -
utilizing the industry standard Secure Sockets Layer (SSL).
While on a secure page, such as our order form, the URL in the
browser window will begin with 'https,' and the padlock icon at
the bottom of the web browser window will appear locked, ensuring
the transaction is safe. On other pages, this icon may appear un-locked,
or open, indicating that the user is surfing an insecure page.
While we use SSL encryption to protect sensitive information
online, we also take extra precaution to protect user information
off-line. All of our users' information, not just the sensitive
information mentioned above, is maintained in restricted areas in
our offices. Only employees who need the information to perform a
specific job (i.e. - our billing clerk or a customer service specialist)
are granted access to personally identifiable information. Additionally,
the servers that store personally identifiable information are kept in a
If you have any questions about the security at our website,
you can send an email to Vectren Customer Service Specialist.
We do not currently share any specific demographic
information from this site with outside parties, nor do we provide specific
credit or usage information to outside service providers. Vectren may provide customer contact
information to outside providers. Such information exists independent from information collected from this site.
This type of information would not be associated with a user's personal information and would not
be used to identify an individual person.
We do work with outside companies to process customer billing
and payment. These companies do not retain, share, store or use
personally identifiable information for any secondary purposes.
In the event that we partner with another party to provide
specific services, we will share names and other contact
information when the user signs up for these services. These
parties cannot use personally identifiable information except
for the purpose of providing these specific services.
Supplementation of Information
In order for this web site to properly fulfill its
obligation to our customers, it is necessary for us to supplement
the information we receive with information from outside sources.
For example, in some cases to determine if our customers qualify
for one of our services or if a deposit is required, we use their
name and social security number to verify their identity and credit
A cookie is a piece of data stored on the user's computer
containing information about the user. By accepting a cookie,
the user may save time on our site, by not have to log in a
password more than once. A user that rejects the cookie may
still use our site; however, the user's actions may be limited
in some areas of our site. For example, the user may have to enter
contact and billing information repeatedly. Using cookies enables us
to target the interests of our users and enhance the experience on
Web servers create log files in a standard fashion across the Web.
We use our web server log information to analyze trends, administer
the site, track user's movement, and gather broad demographic information
for the aggregate use of the site.
Site and Service Updates
Users may receive site and service announcement updates.
Members cannot un-subscribe from these service announcements,
which contain important information about the service. We
communicate with the user to provide requested services and
in regards to issues relating to his/her account via email
Surveys & Contests
From time-to-time our site users may be asked to submit
information for surveys or contests. Participation in these
surveys or contests is completely voluntary and the user may
choose whether or not to disclose this information. Information
requested may include contact information (such as name and email
address), and demographic information (such as zip code, age level).
Contact information will be used to notify the winners and award prizes.
Survey information will be used for purposes of monitoring or improving
the use and satisfaction of this site.
This web site contains links to other sites. Please be aware
that we, Vectren, are not responsible for the privacy
practices of other sites. We encourage our users to read
the privacy statements of each and every web site that collects
personally identifiable information. The privacy statement on
our site applies solely to information collected by Vectren.com.
Notification of Changes
if changes are made, the changes will be posted on our site so
our users will always be aware of what information we collect,
how we use it, and how under certain circumstances, we may
If at any point we decide to use personally identifiable information
in a manner different from that stated at the time it was collected,
we will notify users by way of an email message. Users will have a
choice as to whether or not we use their information in this different
under which the information was collected.