Get help with your energy bills
Vectren partners with a variety of organizations in Indiana and Ohio to provide special home weatherization programs to ensure qualifying homeowners are able to enjoy an energy-efficient and comfortable home year-round. Select a state below to view our current weatherization offerings:
Energy Assistance Program (EAP)
Contact your local Indiana Community Action Agency, which administers the Indiana Energy Assistance Program (EAP) for income-eligible customers, and can provide intake information about the application process and program requirements. To qualify for EAP and USP, your annual household income cannot exceed 150% of the poverty guidelines. EAP is available to Indiana customers with Vectren natural gas service and/or Vectren electric service.
Universal Service Program (USP)
A program for Indiana natural gas customers, the Universal Service Program (USP) provides a monthly discount on residential gas charges during the heating season. By enrolling in EAP (outlined above), customers are automatically enrolled in USP. The monthly discount of 15 to 32% applies from December through May 31.
Home Energy Assistance Program (HEAP)
Ohio customers seeking energy bill assistance should contact the Ohio Development Services Agency (ODSA). This agency administers the Home Energy Assistance Program (HEAP) for income-eligible customers. To qualify for HEAP, your annual household income cannot exceed 175% of the poverty guidelines.
During the winter, the ODSA also offers a program called Emergency Home Energy Assistance Program (E-HEAP) that provides assistance once per heating season to eligible households that are disconnected or threatened with disconnection.
For HEAP or E-HEAP information, call 1-800- 282-0880 during regular business hours (7 a.m. to 5 p.m. Monday through Friday). For hearing-impaired with a telecommunication device for the deaf (TTD), call toll-free number 1-800-686-1557.
PIPP Plus is an extended payment arrangement for eligible Ohio customers that requires regulated gas companies to accept payments based on a percentage of the household income. To qualify for PIPP Plus, your annual household income cannot exceed 150% of the federal poverty guidelines.
Request a special payment plan.
We offer a variety of payment plans to help you manage energy bills, including pay-by-installment arrangements and due date extensions.