About Automatic Payments
Automatic Payments is a free payment program that allows you to pay your energy bill on time, every time, without writing checks, licking envelopes or running to the post office. With AutoPay, your amount due is automatically deducted from your checking or savings account on its due date.
Enrolling in Automatic Payments can be done online via your Vectren.com account or by contacting a representative. Most Vectren accounts are eligible for Automatic Payments, but some accounts may be ineligible due to past account activity. If you have issues with your enrollment, contact a representative for assistance.
When your Automatic Payments enrollment is active, a special mesage ("Your account is being drafted for the amount due") will be printed on your bill.
Specifying your bank account
You will need to provide us with a valid checking or savings account when you enroll in Automatic Payments. When your bill is issued each month, we will automatically debit this account for the amount due, so it is important that you maintain an account balance sufficient to cover your bill. If there is not enough money in your checking account to cover the amount of your bill, your bank will notify us, and it will be handled in the same manner as an insufficient funds check.
Managing your enrollment
If you are moving, but staying in the Vectren Energy Delivery service territory, your Automatic Payments enrollment will continue unless you specify otherwise. If you are moving away from Vectren's service territory and will no longer have Vectren service, your enrollment will still apply to your final bill. You will be automatically removed from the program when your final charges have been paid.