Report Emergencies Immediately
To report a gas leak, leave the home, business or area of the gas leak immediately, then call 1-800-227-1376 from a safe location.
Responding to a Suspected Gas Leak
In the event a gas leak is detected inside of a home or business:
- Leave the home or business of the gas leak immediately, as well as areas where the odor of gas is noticeable.
- Do not use the phone, cell phone, or text anyone while in the building or who may be in the building. If you notice the leak while talking on the phone, do not hang up.
- Do not turn any lights, appliances or any electrical sources on or off.
- Do not light matches.
- Do not open or close windows.
- Do not start a vehicle if it's parked in a garage that's attached to the home/business of the suspected leak nor utilize an automatic garage door opener upon exiting. These activities could trigger an ignition if gas has significantly accumulated.
- Call Vectren at 1-800-227-1376 from somewhere other than the location of the gas leak. Remain in a safe area until emergency personnel arrive and do not re-enter the premises.
In the event a gas line has been struck or ruptured outside of a home or business:
- Leave the area of the gas leak immediately, as well as areas where the odor of gas is noticeable.
- Do not attempt to re-start or move powered equipment.
- Call Vectren at 1-800-227-1376 from somewhere other than the location of the gas leak. The party responsible for the damage to the gas line should also call 911 and report the incident to police and/or fire officials and the state’s 811 center.
- Remain in a safe area until emergency personnel arrive and do not enter the home/business or neighboring premises.
Recognizing a Gas Leak
Leaks from a natural gas pipeline are rare. However, it is important to know how to recognize the signs of a leak if one were to occur in your home or neighborhood.
SMELL - a rotten egg or sulfur odor
SEE - blowing dirt, bubbling water or dead vegetation
HEAR - a hissing or roaring sound