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Getting Connected

About the process

Before we can connect you to Vectren's natural gas and/or electric system, you must first have the appropriate meter(s) installed at your location. Please use the following information and contact us at newservice@vectren.com or 1-800-990-1930 if you have any questions regarding the connection process.

Follow the steps below to get started:

Contact a Vectren New Service Representative at 1.800.990.1930 or newservice@vectren.com to determine whether Vectren service is available to your existing home or new construction project. All you need is an accurate postal address.

Discuss the details of your new Vectren service with your contractor, including the location of the new meter(s) and appliances you wish to install. (Installation of lines installed inside the home is the responsibility of the homeowner.)

Submit your request for installation of the new Vectren meter(s) and services as close to the date of ground breaking as possible for new construction; or if converting to natural gas, after you have spoken to a licensed plumber or heating & air specialist. Please note there may be a cost to install the services depending on the project scope. Contact a Vectren New Service Representative at 1.800.990.1930 or newservice@vectren.com if you have any questions while completing your request.

Visit online application

Download a printable application instead:    Indiana    Ohio

The date that your site is ready determines when construction can start. Once the site is ready, allow 3 business days for locates and 10 business days for construction to be completed. Contact a Vectren New Service Representative at 1.800.990.1930 or newservice@vectren.com when the following site ready criteria have been met:

Marking private underground facilities

Before construction can begin all private utilities on the property need to be properly marked. These include water lines from private wells as well as buried propane lines, outside lighting or private lines going to outbuildings. Vectren will take care of having utility lines such as sewer, water, communications, natural gas and electric lines marked by calling 811 to access the national Call Before You Dig service.

Inspections

A "houseline pressure test" is required before a new meter can be set (see required inspections locations). You are responsible for contacting the inspection authority, who will notify Vectren when the inspection is complete. Usually your plumber or HVAC contractor is familiar with this process and will often be your primary point of contact.

Following any required inspections and installation of the service, contact us or start service online to activate your new Vectren service. Please note Vectren will need access inside the home to activate the service. (A deposit may be required before service is activated.)

Start service online

Restoration

After your service line has been installed or replaced and you are connected to the new line, restoration begins. Weather permitting, restoration will begin as soon as feasible after completing work in a given location. Affected lawn areas, sidewalks and pavement will be restored to original condition as best as possible.

NOTE: After we have restored your property, we need your help in watering this area every few days, so your grass will grow properly. It usually takes several weeks for the grass to fill in the affected area.

Check the status of your request

Want to check the status of your service request? Complete the status request form online and we will provide you with an update as soon as possible.

Cooking with gas

Discover the benefits of natural gas

Natural gas provides superior comfort, reliable performance and low operating costs. And whether you're converting your home to natural gas or building, we make it easy for you to discover the comfort and savings of the cleanest-burning energy source.

Need more information? Contact us