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With the cold weather upon us, web chat is
experiencing high volume which is resulting
in extended wait times. We apologize for the
inconvenience and appreciate your patience
as we work through all requests.
Live Chat is typically available from 7 a.m. to 7 p.m. Eastern.
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The Create Account & Start Service process involves creating your Vectren Energy Delivery account and starting Vectren residential service at a location in your name. I want to do something else.
Enter the 5-digit zip code of the location where you are requesting service.
What you will need:
Full legal name, Social Security number (SSN), date of birth, bill delivery preferences, valid email address and phone number
The complete service address, landlord name and phone (if renting)
Date you wish to start service, inside-access instructions, pet information and contact details
ALWAYS CALL 1-800-227-1376
To report a downed power line, potential gas leak, or other emergency, leave the area immediately and call us from a safe location at 1-800-227-1376.Do NOT contact us via email.