The Builder Portal is a separate interface from your general Vectren.com account. They should have unique logins.
After logging in to your account, click the My Profile tab and then choose My Login Information. To edit the information, click the edit button. Changes are in effect and will be recognized when you login in the next time.
You can request password information be sent to you by clicking the login link and selecting Forgot Password.
Vectren's Builder Portal is fully responsive to desktop, tablet and mobile formats. You should have no issues accessing and using the tool from any of your devices.
If you do not already have a builder login, you can register by clicking the login link and selecting Register Now. You will be required to enter a valid e-mail, password, first name, last name and your Vectren account number.
As a primary user, you will have the ability to either accept or decline a secondary user's access to your online account. The secondary user should request access by selecting Create Account under the New Users login page. After entering all required information including the Vectren account number, a verification e-mail will be sent to the primary account holder. After approving, the secondary user will have access to your account.
Vectren's Builder Portal provides one-stop access to all of your orders and projects. You can access your account information, order service, retire service, make payments, view current and past bills, check the status of your order, request meters to be set, change the need week date and request service be transferred to a home or business owner.
The Order Service tab will take you directly to an online form so you can quickly input project data and request service.
Yes. One of the great features of Vectren's Builder Portal is the ability to save templates during the order process. When entering an order you feel you will duplicate at a later time, you can click 'Yes' when asked if you would like to save the order as a template to use in the future. This prompt is located at the top of the order service confirmation page which is shown after the order is submitted. The next time you enter a similar order, the template will be shown at the top of the order service page and you can choose it to make the order process even faster.
Yes. You can select both natural gas and electric service on the order form and complete the required information at once.
Yes. Temporary Saw Service can be selected as the service type on the order form located on the Order Service page. Temporary Saw Service and permanent electric service cannot be entered on the same form at this time.
Under Account Details, you can see the name on the Vectren account, account number, service address, bill date, amount due on bill, bill due date and today's balance. Actions which can be taken will be displayed to the right of the details and include: make a payment, view current bill, view historic bills, view historic payments and transfer service request.
You can generate a request for service to be transferred from your builder account to the homeowner or business owner by visiting My Accounts and clicking the Transfer Service to Homeowner link. By completing the online form, an outbound call or e-mail to the owner will be initiated by Vectren's customer service team to complete the new service request. The account will remain active in the builder's name until the new homeowner is contacted and the request has been approved.
Yes. Payments can easily be consolidated through the Builder Portal by accessing the My Accounts section and clicking the Make a Payment link. You can then select all bills you wish to pay.
Yes. To retire service, you do not have to be logged in to your account. It is one of the only requests you can make without a login. On the Vectren Builder Portal home page, choose Retire Service from the available Quick Links. Complete the simple form and the request will be entered.
Yes. You can track the progress of your orders under the My Orders section. When your order has reached the point where a meter can be requested, it will have a blue button with the words Meter Set on it. Click this button and complete the online form to request the meter. This can only be requested after the service has been installed at the location.
After you have performed transactions through the Builder Portal to order service, set meter request and update need week, you will receive a confirmation e-mail to the e-mail address associated with the account. You can also see the order and the e-mails by visiting My Orders and clicking the Details button associated with your specific order. At the bottom of the details page, you will be able to track the work order history and view any e-mails which were sent regarding the order.
After you have performed transactions through the Builder Portal to retire service you will receive a confirmation e-mail to the e-mail address associated with the account. Because you do not have to be a registered user to request to retire service, you cannot see the order status and view the e-mails by visiting My Orders and clicking the Details button associated with your specific order. You will need to Contact Us to verify the service has been retired. Please contact Vectren at one of the methods shown in the Contact Us section.
Editing orders online is currently not available. Please contact Vectren at one of the methods shown in the Contact Us section.
You can update the need week on any order while the status is set to Application Process, Planning/Design, Scheduling, Customer Contribution and Construction. To update the need week, you can do so from the My Orders tab or by accessing the Update Need Week link under Quick Links on the Builder Portal home page. Remember, please allow 20 business days from requested date for service installation where facilities (gas main and electric primary) are available. Additional time is needed where facilities are not available.