What state is your account in?
What state is your account in?


Restoration Process

Vectren prioritizes the restoration process by restoring power to the greatest number of customers as safely, quickly and efficiently as possible. If the damage is severe and widespread, emphasis is placed on vital public health and safety facilities, such as hospitals, law enforcement, fire departments, water treatment facilities and pumping stations given these facilities are essential to protect the health and safety of the public.

When threatened with severe weather, Vectren prepares well in advance to be able to react quickly. From monitoring the weather to identifying crews as well as bringing in extra call-takers or even accessing additional assistance from contractors or from neighboring utility crews, Vectren takes the necessary steps to efficiently prepare for and respond to system damage.

Safety First

Safety of the public as well as those working on the lines is our top priority. Our first step is to locate downed power lines and make sure electricity is no longer flowing through the wires.

You should always assume downed power lines are live and dangerous. Consider any object touching lines energized as well. Please report downed power lines to Vectren or local emergency authorities.

Our typical restoration process follows this sequence:

1. Transmission lines supply electricity to large numbers of customers and to large geographic areas. These lines deliver electricity from the power plants to the substations.

2. Substation equipment adjusts the transmission line voltage to lower levels that are appropriate for main distribution lines.

3. Main distribution lines, also known as primary lines, deliver electricity to large subdivisions and commercial areas.

4. Local distribution lines, installed either overhead or underground, deliver electricity to smaller neighborhoods and businesses.

5. Distribution transformers and service lines deliver electricity to your individual home or business either overhead or underground.

If Your Neighbor's Power Is On -- But Not Yours

Sometimes you may notice your neighbor's power has been restored yet, you are still out. There may be several explanations: First, not all circuits are restored at the same time, and different parts of your neighborhood may be served by different circuits. Another might be that a restored customer’s service comes directly from a primary line, which is restored first, while a customer without service may be served off a secondary line. Finally, there may be a problem with your individual service line, the weatherhead or your meter. If your neighbors have power and you have not yet reported your outage, please call (800) 227-1376.