Contact & Help

Contact a Vectren representative, report an issue and find other important information.

Contact topics

Live Chat

Live chat with a representative.

Online now

With the cold weather upon us, web chat is experiencing high volume which is resulting in extended wait times. We apologize for the inconvenience and appreciate your patience as we work through all requests.

Live Chat offline

Live Chat is typically available from 7 a.m. to 7 p.m. Eastern.

With the cold weather upon us, web chat is experiencing high volume which is resulting in extended wait times. We apologize for the inconvenience and appreciate your patience as we work through all requests.

Live Chat offline

Live Chat

Live Chat is typically available from 7 a.m. to 7 p.m. Eastern.

With the cold weather upon us, web chat is experiencing high volume which is resulting in extended wait times. We apologize for the inconvenience and appreciate your patience as we work through all requests.

Live Chat

Send a message

Send us an online message.

Send a message


Call

7 a.m. to 7 p.m. Eastern Monday-Friday

1-800-227-1376


Twitter

Find us on Twitter.

Learn more

Download our app.

Keep all of the benefits of Vectren.com at your fingertips with the Vectren Mobile App. Use the appropriate link below or search for Vectren in your app store to download for free today.

Download for:

Common questions

We want to work with you to avoid shutting off your energy service. If you are behind on your bill payments and have received a disconnect notice, please contact us immediately at 1-800-227-1376 to set up a payment arrangement.

Managing your Vectren service online is easy with a free Vectren.com profile. You can pay and view bills, manage account subscriptions and options, modify account settings and more.

Create a new profile: To create your free profile, all you need is a valid email address and the Vectren account number, which can be found on your most recent Vectren statement. Create your Vectren.com profile.

Add to your existing profile: If you would like to add a new location to your existing Vectren.com profile, follow these steps:

  1. Login to your Vectren.com profile using your email address and password.
  2. Once you are logged in, navigate to the Login & Accounts page in the left-navigation or from the My Account menu. This page shows each of the Vectren accounts associated with your Vectren.com login.
  3. On the Login & Accounts page, select the "Add another account" link.
  4. Provide the information requested and proceed through the Add Account process. If there is already a user associated with your new account, you will need his or her permission before you can manage the account online.

Visit the Assistance section of our site for information regarding temporary payment/billing assistance. If you are logged in to your Vectren.com profile, visit the Plans & Options page to request to enroll in eligible programs.

To report a downed power line, potential gas leak or other emergency, leave the area immediately and call us from a safe location at 1-800-227-1376. Do NOT contact us by email.

Find information about detecting a natural gas leak

We want to work with you to avoid shutting off your energy service. If you are behind on your bill payments and have received a disconnect notice, please contact us immediately at 1-800-227-1376 to set up a payment arrangement.

If you received a "disconnect notice"
If you miss a monthly payment for your energy service, Vectren will send you a "disconnect notice" in the mail. To avoid being disconnected, make the necessary payment within 14 days. If you know you cannot make your payment before disconnection is scheduled to occur, contact us immediately at 1-800-227-1376 to learn if you qualify for assistance or payment arrangement options.

If you are disconnected
If your service has been disconnected for non-payment, you must pay the full amount of all past due charges, a reconnection fee and security deposit before your service can be restored: Contact us at 1-800-227-1376 Monday - Friday from 7:00 a.m. - 7:00 p.m. Eastern.

Visit the Start, Stop or Move Service section of our site for all service requests, including instructions on requesting new Vectren service, stopping existing service, adding new meters or resizing/relocating Vectren existing service. If you are a property manager/landlord, visit the Property Managers page.

If you are moving from a location with Vectren service to another location with Vectren service, visit the Moving page and select the option that best fits your situation.

Paying your bill online may be done via a bank account (checking or savings) or a credit/debit card. See all payment options.

If you have a Vectren.com profile:
Login to your account and visit the Pay My Bill page. By logging in first, you will be able to save your payment settings and bank account information (if paying with a checking or savings account) for future payments.

If you do not have Vectren.com profile:
Register for one and follow the instructions above; or, visit the Make a Payment page to make a one-time payment via a bank account or credit/debit card.

Starting a digging project? Call 8-1-1

Before beginning any digging or earth moving, state law requires calling 8-1-1 at least 48 hours or two full business days prior to the scheduled excavation in order to have underground utilities located and marked free of charge.